Refund and Returns Policy
Effective Date: August 14, 2024
Thank you for choosing ReachUp Technologies. We are committed to providing high-quality digital products and marketing solutions to our customers. Please read our Refund and Returns Policy carefully to understand our practices regarding your purchases.
1. Digital Products and Services
All products sold by ReachUp Technologies are virtual, downloadable files, or digital marketing services. Due to the nature of digital products, all sales are final, and we do not offer refunds or returns once a purchase is completed.
2. Exceptions to Our Policy
While we maintain a no-refund and no-return policy, we understand that exceptional circumstances may arise. In cases where a mistake has been made by ReachUp Technologies, such as delivering the wrong product or failing to deliver the purchased service, we may offer a refund at our discretion. Any such refund requests must be submitted within 7 days of the purchase date, along with a detailed explanation of the issue.
3. How to Request a Refund
If you believe that your situation qualifies for a refund under our exceptions policy, please contact our support team at support@reachuptech.com with the following information:
- Your full name and contact details
- Order number and date of purchase
- A detailed description of the issue or error
Our team will review your request and respond within 5 business days. If approved, the refund will be processed through your original payment method within 10 business days.
4. No Obligation to Provide Refunds
Please note that ReachUp Technologies is under no obligation to provide a refund in any situation, except in the cases described above. All decisions regarding refunds are made on a case-by-case basis and are at the sole discretion of ReachUp Technologies.
5. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to us at:
- Email: support@reachuptech.com
- Phone: +8801947852072
- Address: ReachUp Technologies, Keraniganj, Dhaka, Bangladesh
We appreciate your understanding and thank you for your continued support.
ReachUp Technologies
https://reachuptech.com
Keraniganj, Dhaka, Bangladesh